Refund policy

Payment Policy

We accept online orders through Prepaid only. We accept Visa, Mastercard & American Express Debit and Credit Cards, Netbanking, and UPI as payment methods for prepaid orders.

All payment details are stored as per RBI guidelines and are managed and provided by HDFC as a payment gateway.

For Visa and Master Cards, you will be required to submit your 16-digit card number, card expiry date, and 3-digit CVV number. For American Express cards, you will be required to submit your 15-digit card number and 4-digit code.

If the amount has been deducted from your account but you haven’t received a confirmation from us, please reach out to our customer care team via the provided support link with the required details.

Cancellation Policy

Orders once fulfilled or dispatched are not eligible for cancellation.

If you wish to cancel your order before it is fulfilled, please log in to your account and check the order status or contact customer care for assistance.

Return & Exchange Policy

Our products are non-returnable and non-exchangeabledue to hygiene reasons.

If you require a refund or replacement, please contact customer care within 24 hours of receiving the order. Proof such as images and videos of the product, packaging, and invoice may be required.

You will be eligible for a full refund or replacement without incurring any charges if:

  • Products are missing from your order
  • Products are damaged or leaking
  • Wrong product received
  • Expired product received

Replacement will not be processed if:

  • The product is tampered with or the seal is broken
  • The invoice copy is missing
  • Batch number, manufacturing date, or MRP are tampered with
  • The product is without original packaging
  • The query is not raised within 24 hours of receiving the product
  • Allergic reactions due to product usage – users are advised to do a patch test and review ingredient details before use

Refund Policy

We may ask for proof such as images or videos before initiating a refund.

Refunds will take 5–7 business days to reflect in your account. You will receive an SMS and Email once the refund has been initiated.

Refund will not be processed if:

  • Test for skin sensitivity by applying a small amount on the wrist
  • Avoid contact with eyes; rinse thoroughly if contact occurs
  • Discontinue use if irritation occurs and consult a physician
  • Keep out of reach of children
  • Store in a cool, dry place away from direct sunlight
  • For external use only